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Retail gift cards
Cards tied to a specific store or restaurant brand, redeemable only with that merchant.
Independent brand overview
What Is GiftCardMall/MyGift?
An informational look at the GiftCardMall gift card marketplace and its MyGift-branded prepaid cards — what they are, how the program generally works, and answers to common balance-related questions.
This is not GiftCardMall's website. For account-specific help or an actual balance check, use the website or phone number printed on your physical card.
About the GiftCardMall/MyGift program
GiftCardMall is an online and in-store gift card marketplace that sells cards for a wide range of retailers, restaurants, and entertainment brands. Alongside third-party retail cards, it also issues its own prepaid cards — branded MyGift — on the Visa, Mastercard, and American Express networks. Unlike a single-store gift card, an open-loop prepaid card like this can generally be used at any merchant that accepts that card network.
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MyGift prepaid cards
Open-loop cards on major card networks, usable anywhere that network is accepted, subject to card terms.
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Issued through Blackhawk Network
GiftCardMall operates as part of Blackhawk Network, a large distributor of gift and prepaid card products.
How prepaid gift card balance checks generally work
This section describes the general process used across most prepaid gift card programs — it is not a balance-check tool. For your specific card, follow the instructions printed on the card itself.
Check the card packaging
Prepaid cards typically list a balance-check website and customer service number on the back of the card or attached packaging.
Information usually needed
Balance portals commonly ask for the card number and a security code (often on the back) to identify the specific card.
Review transaction history
Many issuers let cardholders view recent transactions in addition to the current balance, which can help explain unexpected changes.
Safety note: Only enter a card number, PIN, or security code on the website or phone line printed on your card. Never share these details with someone who contacts you first.
Why a balance might look different than expected
Prepaid card balances can appear lower than expected for reasons that have nothing to do with fraud: a merchant placing a temporary authorization hold, a purchase that hasn't fully settled yet, or an added tip at a restaurant or gas station. Reviewing the detailed transaction list, when available, usually clarifies the difference.
Common searches related to MyGift balance help
People looking into GiftCardMall/MyGift often search using slightly different wording. The topics below are related terms this guide touches on — general prepaid card and gift card balance information, not a balance-check tool.
GiftCardMall/MyGift
GiftCardMall MyGift program
what is MyGift
MyGift prepaid card
gift card balance basics
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Mastercard prepaid balance
GiftCardMall overview
gift card transaction holds
prepaid card FAQ
gift card safety tips
Frequently asked questions
What is GiftCardMall?
GiftCardMall is a gift card marketplace operated by Blackhawk Network. It sells retail gift cards from many brands and also issues its own prepaid cards under the MyGift name.
What is MyGift?
MyGift is the brand used for GiftCardMall's open-loop prepaid cards, issued on networks like Visa, Mastercard, and American Express.
How do I check my actual card balance?
Use the website or phone number printed on your physical card. This page is informational only and does not perform balance checks.
Why does my balance seem lower than it should be?
Pending authorizations, unsettled transactions, or added tips can temporarily reduce the available balance shown until the transaction finalizes.
Is this the official GiftCardMall or MyGift website?
No. This is an independent, informational page not affiliated with, endorsed by, or sponsored by GiftCardMall or Blackhawk Network.